Terms of services

This document contains the terms of service, that are to be agreed upon between Rezex Ltd (hereinafter referred as We/Us/Accountant/RezEx Accountants-Online Account filing/RezEx Accountants) and the Customer (hereinafter referred as You/Client).

Our customers are our priority, and we do our best and strive for provision of best services to our customers. In order to do so we strictly follow our service standards. This also includes the time scale management. For this we also require our customers and our company to adhere to the certain agreed terms and conditions. To avoid any confusion, the whole policy and framework has been laid down in this document to provide standardised services to out clients. You agree to these terms when you accept the quote before you are availing our services at the price quoted.

We have mentioned the terms for all the services here but only those are relevant to you for which you have availed and have been invoiced for.

Age restriction:

Before signing up for any of our services your age must be 18 (eighteen) or over legally. Rezex accountants is not liable for any refunds/liabilities related to any kind of misrepresentation of age or any data.

Electronic Communication

As all our communication is done to you by email or other electronic media. Your response to us via electronic means would be taken as legally binding for example the approval of draft accounts and tax returns to be submitted to HMRC and Companies House.
We at RezEx Accountants use virus-scanning software in order to reduce any risk of damage caused by viruses. However, electronic communication cannot be totally safe and there always stays a risk of virus damage, so we prefer our respected customers to do virus scanning of all attachments received to avoid any inconvenience it may cause as under the banner of electronic communication there is a risk of non-receipt, delayed receipt, inadvertent misdirection, data corruption, unauthorised amendment, tampering, and interception by third parties. As electronic communication is not totally secure so the responsibility for any damage or loss caused by virus or by electronic communication that are corrupted, tampered with or altered after dispatch, is not held by us. Nor we take any liability related to the problems or accidental errors caused by this means of communication especially any sensitive commercial information/material related to you.
You should be verifying the content in the email by the author if you intend to respond to the information contained in the email. We appreciate our customers to bear these risks in mind for having the service served at your ease while being anywhere in the UK with great efficiency and at lower cost.

Data protection (GDPR)

Under this engagement letter, we may obtain, use, possess and disclose personal data about you in order that we may discharge the services agreed with you. This also includes the updating and enhancing record of clients, and for management to carry out the analysis. This will also be including statutory returns, crime prevention and legal and regulatory compliance. Our clients have the right to access their personal data that we hold under data protection legislation. The data controller in relation to the personal data supplied about you is RezEx Accountants under General Data Protection Regulation (EU) 2016/679.

Ownership of records

We may exercise a particular right of lien over the records and books we have of you in case of any non-payment to us for the services rendered to you by us. We also have the lien to withhold the document with us until our payments in return to the services rendered are received in full.

Anti-money laundering legislation

Under UK legislation we as accountants have the duty to recognise and report money laundering activities of any kind either related to any terrorist activity/terrorists and other criminals. We have a duty to deny for any access to any kind of technical expertise to the aforesaid. In case of failure, we risk imprisonment.
It is mandatory for us to perform the ‘Customer Due Diligence’ before acceptance of provision of any service by us. These procedures are prescribed by our AML supervisory body and by HMRC under the UK AML regime for Anti-Money Laundering and Terrorist Financing (MLTF).
We expect from our respected clients to give disclosure of any funds or any other property, the purpose of any instructions or any other matter where applicable. We might also be asking for such evidence after we have started working on your instructions.
We expect our clients are and would be sharing information that is complete, true, and honestly shared. We also assume that our clients are law abiding citizens and understand that any misleading instruction that appear to be giving grounds to suspect (even though its not actually suspect) in relation to a ‘criminal property’, we are obliged to make a report to National Crime Agency (“NCA”), but we are prohibited from telling you that we have done so.
In such circumstances, we must not act on your instructions without consent from NCA. If NCA does not refuse consent within 7 working days, we may continue to act. If NCA issue a refusal within that time, we must not act for a further 31 days from the date of the refusal for you or your company.
‘Criminal property or Act’ is property or Act in any legal form, whether money, real property, rights or any benefit derived from criminal activity. It does not matter who carried out the criminal activity or how removed the property is from the original crime. Even if you are honest in your dealings, if your property represents a benefit from someone else’s crime, we must still make a report.
Activity is considered ‘criminal’ if it is a crime under UK law, no matter how trivial for example, tax evasion is a criminal offense, but an honest mistake is not. We will assume that all discrepancies are mistakes unless there is contrary evidence.

Customer Due Diligence:

As per HMRC guidelines we as accountants are required to know and verify our clients. So, we are required to perform customer Due diligence under Anti-Money laundering (AML) regulations. To follow them properly we obtain the following information about Person with Significant Control.

  1. 1. Full name of person with significant control
    2. A scanned copy of valid drivers’ license
    3. A scanned copy of valid passport
    4. Proof of residential address
    5. Date of birth

We will comply with GDPR guidelines issued by the ‘Information Commissioner’s Office’ (ICO) to store and use the above information.

Refund Policy:

Although we strive to provide our customers with exceptional services but there might be circumstances where a refund is requested by you.

The refund will be either for the settlement of next service or payment back to the original mode of payment by a voucher or credit. It depends on you which one do you choose from the aforementioned. You will be informed about the initiating of such refund and a fee may be deducted to process such refund by the mode chosen by you.

Customer Feedback

RezEx accountants always strive to provide our clients with the best customer service. We treat our clients as our priority and take suggestions from you with open heart. If there is any suggestion from you to improve our services or you are dissatisfied with the current service and want us to improve our service which is a value addition to our service, please feel free to email at info@rezexaccountants.com. In case of any complaint feel free to email and we will be addressing the issue and will do all we can to explain the position.

List of services:

  1. 1. Annual Accounts and Corporation Tax return (CT600) for Limited Companies
  2. 2. CIC Accounts:
  3. 3. LLP Annual Accounts and Tax Return SA800
  4. 4. Personal Tax Return (SA100)
  5. 5. Bookkeeping
  6. 6. VAT Returns– Monthly/ Quarterly/ Annually
  7. 7. Business consultancy

All companies are required to prepare and submit the annual accounts as per the Companies Act ,2006 and in accordance with the act prescribed by Financial Conduct Authority.
In addition to this companies registered with the registrar are required to submit a corporation tax return as per Corporation Tax Act 2010 and Income Tax Act 2007.
As the company’s director, you have the responsibilities regarding annual accounts and corporation tax return

Following term have been agreed by us:

Note: It should be noted that in law, a taxpayer cannot contract out of his fiscal responsibilities. We do the computation and prepare the return forms on your behalf. Legally, only you have the responsibility to make correct tax returns and to pay the tax on time. In case of we are not provided with any related information for preparing the tax return in a reasonable time scale, and consequently there is delay in the preparation and submission of the return, we accept no responsibility for any interest or penalty that may arise.

The terms under annual accounts and corporation tax return will be applicable to CIC. You agree to the terms and conditions as specified there this is also in regard to sharing the financial and other related information.
However as there I s additional responsibilities the charges for the CIC accounts differ from the charges for Limited Companies.

Limited Liability Partnership (LLP) are required to submit the annual accounts to the Companies house, the term under annual accounts and corporation tax return will be applicable (other than the CT600) where the limited liability partnerships are required to submit SA800 (a different tax return -Income Tax Act ,2007). You agree to the terms and conditions as specified there this is also in regard to sharing the financial and other related information. The LLP partner designated will be responsible for all the affairs of LLP.
However as there is additional responsibilities the charges for the LLP accounts differ from the charges for Limited Companies.

Income tax Act 2007 requires all the individuals in UK having the income from UK sources are required to prepare the income tax return and submit it to HMRC. In order to help you with preparation and filing, as an individual you must agree to the following terms.

Bookkeeping services would be provided on specifically agreed terms on periodic basis.

You/your management are responsible for the detection of irregularities and fraud. We would emphasize that we cannot undertake to discover any shortcomings in your systems or any irregularities on the part of your employees or others, although we will advise you of any such circumstances that we encounter.

Agreeing to the following conditions VAT return preparation and filing services will be offered depending upon the VAT return period (monthly/ quarterly/ annually):

Referred as business consultancy here on.

Complaints procedure

Most of your concerns can be resolved quickly to your satisfaction through the person you are dealing with. If your issue remains unresolved and you would like to make a formal complaint, please do so by emailing at info@rezexaccountants.com and our team will look into it. We cannot accept complaints over the phone, they must be in writing.

Respect at work

We are committed to creating and maintaining a positive and upbeat working culture for our staff and clients. Our staff will always treat you in a polite and respectful manner. In return you agree to treat our staff in a polite and respectful manner. If it is reasonably deemed that you are rude, aggressive, or abusive to a staff member at any time we reserve the right to immediately terminate all communication with you and resign as your accountant.


The parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation.

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